Nevertheless, the service blueprint offers several advantages for the operations managers. Finally, the service is largely automated, relying on the algorithms and customer behavior pattern analysis, thus further decreasing the involvement of the employees. Also, unlike similar services such as Uber, carpooling does not offer profit opportunities for customers with cars, so the involvement of various systems and regulations is minimal. The online nature of the service means that throughout service use, the customer has few to no visible interactions with the company’s employees. The draft above illustrates a service that allows customers to search for the cars that travel to a certain destination to share the cost of the ride and thus minimize the expenses associated with the trip.
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